Terms and Conditions

Overview

Welcome to our Terms and Conditions page. By placing an order with our custom embroidery business, you agree to the terms outlined below. Please review them carefully to ensure you understand your rights and obligations as a customer.

Custom Embroidery Policy

All items produced are made-to-order and customized according to your specifications. Custom items are final sale and cannot be returned or exchanged. Please ensure all details are correct before submitting your order.

Order Customization

We provide a comprehensive customization tool to help you select your design before production. Once your order is placed, changes cannot be made, so please review your selection thoroughly. If you notice an error in your submission within 24 hours, we may still have time to correct it; reach out through our Contact form with the subject line ORDER ERROR and if we haven't started making the order we can happily correct it on our back-end system!

Care of Embroidered Items

Care must be taken with embroidered items. Items with damage due to incorrect care are not considered defective. 

Washing + Heat

If the item is washable, care must be taken to prevent shrinkage. This is because embroidery does NOT shrink, leaving it loose if shrinking occurs with the garment it is on. Sadly this is not an issue with embroidery quality, rather a modern manufacturing challenge as modern clothing is normally made without pre-shrinking ,making it susceptible to shrinking in the wash. Washing gentle wash cold and not using the dryer are the best methods to prevent shrinkage.  

If ironing is required, set iron to lowest setting (synthetics) and iron from the back side of fabric.

Abraisons and snags.

 To best avoid abraisons and snags on embroidery, wash it apart from items with zippers and velcro. washing it in a mesh "bra bag" is an ideal technique.